Latest Enhancements in Zoho Recruit Applicant Tracking System

Zoho Recruit - Applicant Tracking System - continues to provide its users with significant enhancements since its launch. These enhancements have come about as a result of listening to our users' - that is you, dear readers - recommendations. And we attribute Zoho Recruit's big success to our users' suggestions. Following are the some of the latest user requested improvements in Zoho Recruit.

Multi-Select Pick List Field in Customization
Multi-Select Pick List has long been one of our most requested features. Zoho Recruit now provides the multi-select pick list field, which enables selecting multiple values while creating and editing records. For instance, your organization may be offering an opportunity for candidates with different skill sets, and some of your candidates may have multiple skills. In this case you can use the multi-select pick list (instead of the single pick list option) and this helps the candidates to choose multiple skills in which they are qualified.

Spanish, Korean and Portuguese Languages Support
Zoho Recruit - Applicant Tracking System is accessed around the world and many of our users speak languages other than English. Spanish, Korean and Portuguese are the latest languages to be support by Zoho Recruit's UI.

Rich Text Editor for Composing Email Messages
With mail inside Zoho Recruit, you can not only send plain text emails or messages containing attachments but can now send Rich Text formatted emails with the ability to change the colors, font, font size, text alignments, insert images and links, etc.

Earlier my email messages were simple.

Now my email messages in Zoho Recruit are a lot more stylish.

File Formats Supported by Zoho

A Zoho user wanted to know this info recently - all the file formats supported by Zoho Writer, Sheet & Show. We came up with a Zoho Sheet containing the relevant info, which is embedded below. Hope this will be of help to all Zoho users.

Zoho Wiki scores heavily by being the de facto team collaboration tool within Zoho. Various groups like usability engineers, developers, QA across different teams in Zoho have implemented Zoho Wiki for sharing the design docs, reviewing the feature sets, storing the release plans and even documenting best coding practices. Technical writers use Zoho Wiki for writing our help manuals. Marketing team tracks the marketing efforts in a Wiki. Our resellers and partners across the globe, collaborate with us via wiki. In fact, Zoho's intranet runs on Zoho Wiki.

It is quite surprising to note how varied the implementations are. All this is possible, mainly because

• Zoho Wiki is flexible enough to mold itself and cater to the diverse needs within an organization.
• Each team gets its own space within the company with separate admin controls. Team Workspaces within the organization wiki allows collaboration with internal groups as well as third parties like resellers and partners.
• Enterprise level security - You can set different permissions for different groups of users.
• Easy implementation - it takes just a few minutes to set up a wiki and start working.
• Very Intuitive - Right from HR to Finance to Sales, all employees can easily adapt to this business wiki.

We have launched a new Product Video that will help you see if Zoho Wiki can be the answer to your company's quest for an Affordable Enterprise Wiki. Have a look and let us know your thoughts. Also, keep us posted on how you use Zoho Wiki within your organization.

New in Zoho CRM: Mail merge in the cloud with Zoho Writer integration

We've said before that going forward, you should expect a lot more integration across all of our products. We are working hard on doing just that, so Zoho products become more useful for our users. Today we are ready with another one of these integrations: Zoho CRM integrated with Zoho Writer.

A CRM product and an online word processor? Yes. See... until now, if you wanted to do a traditional mail-merge (the kind that goes in the mail), you were only able to do it with a desktop application such as Microsoft Word or Open Office. But with Zoho CRM and Zoho Writer now you can do that entirely on the web. Last year we introduced the Zoho CRM Plug-in for Microsoft Office, and since then many customers asked us via e-mail and our forums: why can't I do that with Zoho Writer? Well, now you can!

Mail merge requires you to have access to the "data" fields (those fields that you want to replace with unique values from your CRM database on the final output). You of course also have access to this list of fields from within the Zoho Writer interface when you are creating a mail merge template:

(Before you run to try this within Zoho Writer - no... you won't find it there, you need to access this from within Zoho CRM.)

The Zoho Writer Add-on for Zoho CRM is is available today for all of our Professional and Enterprise edition customers. Find more information about how to do your crm mail-merge entirely easily and with no install or configuration required.

New in Zoho Invoice: Import/Export of Expenses

Expense tracking is a topic which will be of interest to every one of our users . Saving up on expenses is the key to a successful business. Ain't that true?

To begin with, we'll tell you what expense tracking in Zoho Invoice is all about and then we'll fill you in on all what you need to know about our brand new addition,  the option to import/export expenses. 

First the basics. By using the expense tracking feature you can, 

• Keep track of your billable and non-billable expenses
• Invoice your customers for the billable expenses
• Record the payments received as reimbursements  
• Generate reports on your expenses

So it's a no-brainer that every expense counts, every dollar spent if reimbursed goes into your profit numbers. With Zoho Invoice, you spend only where you ought to. Here's a little visual on how getting the dough for every little expense made a big difference to a Zoho Invoice customer.

Now that you are well oriented on the expense tracking feature, it's time to know how you can record expenses on the go and get them imported into Zoho Invoice or how you can get the expenses recorded on any other system imported into Zoho Invoice. 

The new addition to expense tracking is the option to Import/Export expenses. You can now import your expenses from any other application into Zoho Invoice easily. Get your expenses on a CSV or TSV file and three simple steps later, your expenses will be imported. Here's how it works,       

1. Select the file to be imported 
2. Map the fields from your import file.  
3. Get a preview of your import statistics and begin importing

   

As easy as it can get. Isn't it? On that note..... spend, record and raise your profits.

And as we always say, don't forget to voice out your suggestions, comments and of course your love for Zoho Invoice.  Until we cue in another interesting tweak to Zoho Invoice, happy invoicing!

Zoho Invoice & Zoho Creator Helpdesk integrate with Google Apps

When Google launched its G Apps Marketplace, Zoho was one of the chosen few launch partners. We presented our integration of Zoho CRM andZoho Projects with Google using GData API and were chosen to be one of the featured applications in the newly launched marketplace. Pleased by the response that we got from the G Apps users, we decided to take it further and integrate some of our other business applications with Google.

Today, we have two new applications integrated with Google Apps - Zoho Invoice & Zoho Creator Helpdesk.

Zoho Invoice
Zoho Invoice is a full featured online invoicing application. Earlier this year, we revamped the app with a new look and great set of new features. All these features, including the option to send invoices through postal mail, are now available to Google Apps users.

Zoho Invoice is now available in Google Apps Marketplace under Accounts & Finance category. Once Zoho Invoice is added to Google Apps, you can provide access to select users from your Google Apps account. Zoho Invoice also has the ability to import contacts from Google Contacts allowing you to send invoices/estimates to your Google Apps contacts. An Open Social gadget for Zoho Invoice is also available to be contextually included in apps like Gmail, iGoogle & Google Sites.

Zoho Creator Helpdesk
Zoho Creator Helpdesk is a Helpdesk and Customer Support Software fully integrated with Google Apps. Zoho Creator Helpdesk is a fully featured, web-based help desk software that lets Google App users to manage all their support requests coming in from email, support website or web forms

Here are some of the key highlights of the app.

• Trouble Ticket Management
  Your customers can create trouble tickets via web form or through an e-mail. Zoho Creator Helpdesk automates request routing, defines your SLA compliance, enables SLA escalations and gives a consolidated report view of what's happening with your help desk. 
• Asset Management
  Zoho Creator Helpdesk has an integrated Asset Management solution along with the help desk functions. With the integrated Asset Management, Zoho Creator Helpdesk provides you with an accurate inventory of all the hardware, software assets in your organization
• Knowledge Base
  A web-based searchable knowledge base system helps in reducing the turn around time for the request resolution. The Knowledge Base acts as a knowledge sharing medium, increases support productivity and assists in effective knowledge management.
• Reporting
  Zoho Creator Helpdesk provides extensive reports on Priority, Status, Technician and Deadline of Support requests
• Fully Customizable - Path breaking and First time ever
  Zoho Creator Helpdesk is probably the first Helpdesk software that lets you customize Helpdesk forms, fields, reports and look and feel to suit specific needs of your organization. You don't have to write any code or hire a tech-guy, you can customize it all by yourself using easy to use drag-and-drop interface

You can

• Create  UNLIMITED number of Forms to collect information
• Add UNLIMITED number of Fields (Eg: Name, Email, Phone Number.....)
• Rearrange the order of the fields and rename with ease
• Create Reports - View your data as a List, Calendar, Summary or as a Chart
• Change the look and feel of your Helpdesk app. Choose from different sets of layout and the color themes

Pricing & Availability
Both Zoho Invoice & Zoho Creator Helpdesk are priced affordably. You can create up to 5 invoices for free per month in Zoho Invoice. Paid plans start at $8/month. Additional information is available here.

Zoho Creator Helpdesk is available for free for up to 2 technicians. The pricing for 3 technicians starts at $15/month. For yearly and half-yearly subscriptions, discounts are available. Additional details are available here.

You can get started by installing our apps from Google Apps Marketplace.

ps: We would like to thank the Google team for their continued cooperation and support.